It’s with great sadness I report that as of the 6th of February 2023, DriversDay has stopped selling gift vouchers, and is in the process of shutting down.
Unfortunately, we are unable to refund in full the last of the outstanding vouchers.
I feel I owe an explanation at least, so here it goes.
After more than 10 years operating, I have had to make this decision quickly, and I assure recent purchasers of vouchers that this was not something I saw coming.
In January, I was chasing one the larger experience operators to supply a list of dates for 2023. While I new he had postponed a few dates in late 2022, and was having health issues, he’s been operating for over 20 years so what happened next was not expected.
I finally received a call and was informed that he was shutting down his business.
Soon after I started receiving calls from people who I had booked in to do their experience saying they had been postponed and now couldn’t reach the operator. They wouldn’t be able to do their experience at all now, and they wanted a refund.
As I had sold them the voucher, even though I had then paid most of their money to the operator, I am potentially still liable for their refund. I haven’t been able to reach the operator since then.
At that point I realised I could not keep selling vouchers in good faith, as my business could not cover that expense and needed to shut down immediately. That was Feb 6th 2023.
What I can offer you is a 50% refund, paid directly into your bank account, for an unused voucher that isn’t expired.
I understand you’re owed a 100% refund, and a quick Google of your consumer rights say that’s what I should be giving you. But there simply isn’t enough funds to cover refunds for everyone.
I’m truly sorry for this. The last thing I wanted was to end this business by letting people down.
Please fill out the form below and I will process your refund, usually within 2 business days.
You can email me to vent your frustration, I understand, I’d be angry too. firstname.lastname@example.org I will reply, but there’s not much else I can say unfortunately.